We want you to be satisfied with your purchase. If you need to cancel or return an order, please review our policies below.
Cancellation Policy:
- You may cancel your order within 24 hours of placing it by contacting customer support at dithicaorganics9@gmail.com.
- Cancellations after 24 hours may not be possible if the order has already been processed.
Return Policy:
- We accept returns only for defective or damaged products.
- To initiate a return, contact us within 48 hours of receiving your order.
- Products must be unused, in original condition, and include all original packaging and tags.
- Return shipping costs are the responsibility of the customer.
Refund Policy:
- After receiving and inspecting the returned item, we will notify you of the refund status.
- If approved, refunds will be processed within 7-10 business days to your original payment method.
- Shipping fees are non-refundable.